"Global Paratransit, Inc. has maintained consistent and reliable service for ACCESS customers of the Southern Region. They have demonstrated their service transparency with customer-participated training sessions where drivers receive real-time customer feedback and experiences. The training has resulted in very courteous and professional drivers who are willing to go above what is required to assist customers. Global Paratransit Management has also participated in the outreach by hosting meetings within the community to receive service delivery feedback and transmitting that feedback into action with visible results. Their focus on enhancing the customer experience has increased customer confidence within the service region. I'm very proud of their commitment and their efforts."